Amherst Alarm Inc. Earns 2015 Police Dispatch Quality Award
Innovation, Education and Commitment Keys to Success
From left to right: Stan Martin, SIAC, Rodney Bosch, SSI, Timothy Creenan, Amherst Alarm Inc., Gordon Hope, Honeywell.
FRISCO, Texas (June 10, 2016) – The Security Industry Alarm Coalition (SIAC) has recognized Amherst Alarm, Inc. of Amherst, New York, with its prestigious 2016 Police Dispatch Quality (PDQ) Award. The PDQ award is given to the company that promotes best practices working with law enforcement to reduce the number of unnecessary dispatches to alarm customers. The award was presented at the ESX - Public Safety and Networking Luncheon at ESX in Fort Worth on June 9th.
“The judges were impressed by the comprehensive approach being taken by Amherst Alarm to reduce unnecessary dispatches for police and fire services,” said Stan Martin, SIAC Executive Director. “Their program includes using the latest technology as well as a heavy emphasis on customer education and customer service resulting in a dispatch rate of .037.”
“One of our recent innovations is the creation of a new position of Client Satisfaction Specialist,” said Timothy M. Creenan, CEO and founder. “A Client Satisfaction Specialist will contact anyone having trouble using their system and offer system training.”
Another innovation is utilizing analysis tools to identify clients that are not using their systems. This proactive approach builds customer loyalty and gives clients the confidence to engage their systems in a way that does not create false alarms.”
“Winning this award was a team effort,” said Creenan, “through the hard work and dedication of our 65 team members who share our commitment to working with local public safety agencies and our customers to enhance safety in our community.”
Amherst Alarm has also earned Five Diamond Certification from the CSAA (Central Station Alarm Association), which requires that 100 percent of its central station operators are certified, having achieved proficiency by passing the Central Station On-Line Operator Training Course.
The PDQ Award is given annually by SIAC and the False Alarm Reduction Association (FARA), and co-sponsored by Honeywell Security, Security Sales & Integration Magazine, and the Installation Quality (IQ) Program.
SIAC represents one voice for the electronic security industry on alarm management issues – communicating solutions and enhancing relationships with law enforcement. SIAC is comprised of four major North American security associations--Canadian Security Association (CANASA), Security Industry Association (SIA), Central Station Alarm Association (CSAA), and the Electronic Security Association (ESA). For more information, go to www.SIACinc.org, www.siacinc.wordpress.com, or follow us on www.twitter.com/siacinc.
The False Alarm Reduction Association, established in 1997, is an organization of public safety false alarm reduction professionals and alarm industry representatives, whose main mission is to provide a forum for the exchange of information on successful false alarm reduction programs, to serve as a clearinghouse for agencies seeking to reduce false alarms and to foster an environment of cooperation among law enforcement, the alarm industry and the alarm user. For more information, visit www.faraonline.org.
ABOUT Amherst Alarm, Inc.
Dedicated to serve the Western New York area, today Amherst Alarm has over 60 employees, 22 are installers and/or service techs, all of whom have been factory trained by the security manufacturers that supply Amherst Alarm with products. Training is very important for the company and our installers, who are all certified by the Electronic Security Association (ESA).
Amherst Alarm has its own computerized UL monitoring center, featuring the leading edge hardware and software. Keeping up with the leading edge of technology is a high priority for Tim and the staff. For instance, we recommend ANET Secure monitoring via radio network for alarm monitoring that offers our customers a secure way of transmitting alarm signals to our monitoring center. www.amherstalarm.com